Privacy Policy
This policy explains how Groove Padel ("we", "us", "our") collects, uses and protects your personal information when you use our website or register your interest with us. We are the data controller responsible for your personal data.
Who we are
Groove Padel, Peterborough. If you have any questions about this policy or your data.
The information we collect
When you fill in our register-your-interest form or contact us, we may collect your name, email address [and phone number, if you collect it]. When you use our website, we may also automatically collect technical data such as your IP address, browser type, and how you interact with our pages, through cookies and similar technologies.
How we use your information
We use your information to:
Add you to our waiting list and keep you updated on our opening, site progress and membership releases
Send you marketing about Groove Padel, where you have agreed to receive it
Understand how people use our website and improve our marketing
Respond to your enquiries
Our lawful basis
We rely on your consent to send you marketing emails, which you can withdraw at any time. We also rely on our legitimate interests to run and promote our business and to understand our audience, provided this does not override your rights.
Cookies and tracking
Our website uses cookies and tracking tools, including the Meta Pixel, to measure activity and to show relevant ads on platforms such as Facebook and Instagram. You can manage cookies through your browser settings and our cookie banner. [Add a link to your separate Cookie Policy here.]
Who we share your data with
We use trusted third-party providers to run our website and marketing, including (website and forms), [Mailchimp] (email), and [Meta] (advertising). These providers process data on our behalf under their own terms. Some of them are based outside the UK, so your data may be transferred internationally, protected by appropriate safeguards. We do not sell your personal data.
How long we keep it
We keep your information for as long as you are on our waiting list or engaged with us, and for [24months] afterwards, unless you ask us to remove it sooner.
Your rights
Under UK data protection law you have the right to access your data, correct it, ask us to delete it, restrict or object to how we use it, request portability, and withdraw consent to marketing at any time. To exercise any of these, email us at [hello@groovepadel.co.uk]. You can unsubscribe from our emails using the link in any message.
Complaints
If you have a concern, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.